We're here to answer your questions, hear your feedback, and connect you with our community of artisans. Reach out to us through any of the channels below.
Contact Us NowPhone
+91 9829282160
tribexcom@gmail.com
+91 9829282160
All times are in Indian Standard Time (IST)
Visit our workshop and showroom to experience the craftsmanship firsthand and meet our artisans.
We'd love to hear from you. Fill out the form below and we'll get back to you as soon as possible.
Need help with an order, returns, or product questions? Our customer service team is ready to assist you.
Interested in carrying Tribex products in your store? Learn about our wholesale program and partnership opportunities.
Download Wholesale CatalogAre you a skilled craftsperson interested in joining our artisan community? We'd love to hear from you.
Learn About Becoming a Tribex ArtisanWe aim to respond to all inquiries within 24-48 business hours. For urgent matters, please call us directly.
Find quick answers to common questions about our products, shipping, and policies.
Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days, depending on the destination country.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
Yes, you'll receive a tracking number via email once your order ships. You can also track your order in your account dashboard.
We accept returns within 30 days of delivery for items in their original condition. Custom pieces are non-returnable.
Contact our customer service team to receive a return authorization and shipping instructions.
Yes, we're happy to exchange items for a different size or style. Please contact us within 30 days of receiving your order.
Store pieces separately to prevent scratching. Clean with a soft cloth and mild soap. Avoid exposure to chemicals, perfumes, and extreme temperatures.
Yes, we offer repair services for our pieces. Contact us for a repair assessment and quote.
Our jewelry is not waterproof. We recommend removing pieces before swimming, showering, or engaging in activities that cause excessive perspiration.
Yes, we offer custom design services. Contact us with your ideas to begin the consultation process.
Custom pieces typically take 4-8 weeks to complete, depending on complexity and our current production schedule.
Many of our designs can be modified to accommodate different gemstones, metals, or sizing requirements. Contact us to discuss your preferences.
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